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Pet Lovers Centre (PLC) is a home-grown pet retail and service chain that was founded in 1973 as a family hobby business.The company only rapidly grew since the second generation of the Ng family took over in 1995.The result of our seemingly ambitious expansion is evident with a strong presence of 95 stores spread across Malaysia, Singapore, Bangkok, Brunei and Vietnam.Pet Lovers Centre has also clinched multiple awards such as the “Global PETS Award 2013” in Prague; we were the first Asian retailer to win this prestigious award, which is considered the highest honour in the pet industry.A pioneer in the pet food and accessory retail industry in Singapore, PLC is a household name today, known for its ability to offer its customers the widest and freshest range, coupled with prompt and warm service.The company was battered with financial and operational challenges when my friend and I took over the reins of the business in 1995.On my official first day, I backed my van up against the wall! Despite my lack of experience, I made it up with a ferocious positive spirit – on top of being a delivery driver, I also took on the roles of being a store assistant, cashier and director at the same time.
Thailand is a nation of dog lovers, and the market is bigger than Singapore and Malaysia combined.
We seized this opportunity and made the decision to enter the Malaysian market.
Although it was tough for the first 4 to 5 years, but on hindsight, it’s definitely rewarding.
Our model is very scalable from 500 square feet all the way to 20,000 square feet.
Thus, we’re able to adapt to different markets and environments to compete effectively.